All sales are final. No voluntary refunds. Payments to Primal Vibes Group LLC are non-refundable, except where a refund or other remedy is required by applicable law or card-network rules, or expressly provided in your applicable written agreement.
Effective date: September 16, 2026
Policy version: 2026-09-16.2
What This Policy Covers
This policy covers payments for PVG’s creator-management, marketing, campaign-coordination, and business-administration services and, where disclosed before payment, Members Arena support. Review the agreed service scope, amount, timing, and this policy before authorizing payment. Your signed agreement or specifically agreed written payment terms take precedence where they differ. This policy does not retroactively change an earlier agreement or payment.
Final Payments
We do not offer discretionary refunds, partial refunds, or credits for a change of mind, a request to cancel an agreed engagement, unused services, or dissatisfaction with a result that was not guaranteed. This includes agreed deposits, retainers, installments, and service fees, subject to the exceptions above. Paying an installment does not change the remaining obligations in your agreement, and this policy does not accelerate amounts or create fees that were not agreed.
Services, sponsorships, gifted products, campaign acceptance, revenue, audience growth, or other commercial outcomes are not guaranteed unless an applicable written agreement expressly provides otherwise. This does not excuse a failure to provide services that PVG has actually agreed to deliver.
Cancellation and Service Delivery
If you need to cancel or change an engagement, email hello@primalvibesgroup.com with your project reference. Any cancellation notice period, remaining work, rescheduling, or future fees are governed by your written agreement. A cancellation request does not automatically entitle you to a refund of a valid prior payment.
PVG primarily provides services, not shipped retail goods. Deliverables and timing are agreed for each engagement. Providing a shipping or service-delivery address at checkout does not create a physical-product order or change the agreed scope.
Existing Members Arena Support
New memberships and membership payments are not available on this website. Removing the website checkout does not cancel an existing recurring arrangement. To manage or cancel future recurring support, follow the instructions on your original receipt or contact hello@primalvibesgroup.com for help. Cancellation stops future charges in accordance with the provider’s processing timing; it does not by itself refund a payment already processed. Existing membership terms and any legally required remedies remain applicable. Members Arena support does not purchase representation or guarantee commercial results.
Billing Errors and Required Remedies
If you believe a charge is duplicated, incorrect, unauthorized, or relates to services not provided as agreed, contact us promptly with the payment date, amount, and project or receipt reference. Do not email a full card number, security code, bank login, or other sensitive payment credentials. We will investigate and address any correction or remedy required by the facts, the applicable agreement, law, or payment-network rules.
Nothing in this policy removes non-waivable consumer rights or your right to contact your payment provider about a disputed or unauthorized transaction. We ask you to contact us so we can help; doing so is not a condition of exercising a legal or cardholder right. Any refund that is required or specifically agreed will be handled through the original payment method where possible. Provider and bank processing times vary.
Contact and Business Address
Primal Vibes Group LLC
Business correspondence: 200 South Wacker Drive, 31st Floor
Chicago, IL 60606, United States
Email: hello@primalvibesgroup.com
Phone: +1 (872) 208-8820